Art of Change Management

Leading change takes understanding of both strategy and models to change management along with how to inspire and motivate those you lead through change. We will cover how to approach models of change from the people side of creating a desire to embrace change. We will cover myths on our ability to change, the change curve is influenced by the learning curve, how to harness the power of your brain and heart to motivate individuals to change, and how you as the leader can make a smoother path for change in your teams and organizations.

Carrie DeMuth, Instructor

Manage like a “Coach”

Open and mindful communication goes hand in hand with developing a strong company culture. This training provides supervisors, managers, and leaders with step-by-step methods to incorporate a “coach approach” using various methodologies.

Gavan Ambrosini,  Instructor 

The Leadership Voice

Inspire, Influence and Achieve Results: Involving staff in the process helps them buy into the direction and the result. To that end, staff will learn the importance of generating buy-in with other staff, volunteers, vendors, and supporters, making it easier to collaborate on programs, fundraisers, and services. Gavan Ambrosini

Gavan Ambrosini,  Instructor 

Generations Working Together

Today’s multigenerational workplace provides opportunities and challenges. This workshop explores each generation’s unique contributions and how each affects the office environment. Together, we’ll work through the problems of generations and will find methods to create respectful, cohesive teams.
Becky Lunders, Instructor

Playing Big-Powerful Communication Skills for Women Who Mean Business

Based on Tara Mohr’s book “Playing Big” this workshop to communicate effectively, powerfully and with lasting impact.  Recognize and change the behaviors, language, and communication that can dilute your core message.  Understand the power of effective and non-effective feedback, and create a robust plan for “Playing Big” in your next role or your life.

Gavan Ambrosini, Instructor 

Supervision and Leadership Management Essentials

This workshop focuses on building effective management and supervisory skills to help you and your organization succeed; even in challenging economic times. Topics covered: the role of the supervisor, management concepts, and functions, communication, building relationships and managing conflict, leadership styles, leading change, training, managing diversity and performance management.

Becky Lunders, Instructor 

Stuck in the Middle: Managing Up, Down and Across

Proactively managing your relationships is a skill that is core to your job, if you want to do it well. If you’re leading projects, programs, and/or staff, you are probably often feeling the pressure – of being squeezed in the middle.  In this workshop, you will learn what it is to manage your boss as well as your staff, peers and stakeholders, and why, this could be one of the most beneficial jobs of influencing you’ll ever take on.  We’ll give you strategies for interacting from the middle more effectively, so that you’re equipped to do your job successfully, while supporting others in doing theirs.  In the end, you’ll build relationships that are positive, productive, and gratifying.  Melna Jones

Building fundamental leadership skills – “Managing Up, Down and Across the Organization"

Proactively managing relationships is a skill that is core to your job, if you want to do it well.  If you’re leading projects, programs, and/or staff, you are probably often left feeling the pressure – of being squeezed in the middle.  In this workshop, you will learn how to manage your boss as well as your staff, peers and stakeholders, and why, this could be one of the most beneficial jobs of influencing you’ll ever take on.  We’ll give you strategies for interacting from the middle more effectively so that you’re equipped to do your job successfully, while supporting others in doing theirs.  In the end, you’ll build relationships that are positive, productive, and gratifying.

Melna Jones, Instructor

Conversational Intelligence

Conversational Intelligence can improve your relationships and your results at work and in life. The quality of our conversations directly effects the quality of our relationships and our ability to connect and co-create with others to get results. Learn how to enhance your conversational intelligence. This workshop will answer for you: What is conversational intelligence? Why is it important? What are the 3 levels of conversation and what happens in your brain during conversation? What gets in the way of great conversations? How can you use conversational intelligence to improve trust, co-create and innovate with your teams?

Carrie DeMuth, Instructor

Project Management Fundamentals

This workshop covers the broad strokes of Project Management and how to apply those processes to an office, agency or group environment. Topics covered include knowledge areas and process groups, planning, build-up, implementation and the closing out a project.
Brad Mahaney, Instructor

Creating a High-Performance Culture for Managers & Leaders

As a leader are you dissatisfied with the overall culture of your organization?  Do your issues go much deeper than strategy and financial performance?  In this interactive workshop, develop the practice of authentic leadership by improving alignment throughout the organization, improving teamwork, increasing productivity, and your team intentionally lives its mission and values every day.

Gavan Ambrosini, Instructor 

Active Listening for Leaders

Listening is a leadership responsibility and often doesn’t appear in our job descriptions. As our careers develop, we perfect our craft and ultimately become the experts in our field, having all the answers, and then we migrate to leading teams, managing and directing them. As leaders, we must balance our intensity and desire to perform with compassionate attention to our employees and those we work with. Today’s employees want their voices heard. What they are really saying is, not just hear them, but really listen to them. As employees seek more attention, feedback and support, leaders must be mindful of each employee’s individual needs to inspire their professional development and impact their overall professional performance. Statistics show that leaders who actively listen are able to create trustworthy relationships that are transparent and loyal – leading to a more engaged and motivated workforce. In this workshop you will learn the six skills of active listening, why they are important to your success as a leader, and how to make active listening a part of every conversation. Leaders who embrace the high art of listening are destined to be more successfully compassionate leaders.

Julia Oseland, Instructor

From Conflict to Coach Approach

Conflict propels us by forcing us to address the uncomfortable to move forward. It helps us stay relevant and dynamic. Learn how to handle conflict and turn it into an opportunity through tough conversations, conflict resolution, and coaching.

Leadership Skills & Team Development

It doesn’t take a big budget or a lot of effort. There are simple things you can do to motivate your team. Staff and volunteers alike perform better when they feel appreciated.  Brainstorm ideas that will have the greatest impact and help with retention.  Gavan Ambrosini

90-Day Strategy (To a Successful Job Transition)

Transitioning of any kind is challenging, particularly when you take on a new Leadership role.  There’s going to be a learning curve and in most cases, the skills and individual contributions that got you into the new position are simply not enough to help you stay there.  In this workshop, we’ll discuss where you’ll need to focus to move forward quickly with a solid plan that positions you for success.

Melna Jones, Instructor 

Essential Negotiation Skills

We know the ability to negotiate well can make a positive and lasting impact on all parties involved. This dynamic workshop focuses on concepts to make negotiating less intimidating and more productive. We’ll discuss the negotiation process and techniques for being efficient and will dive into the importance of reading the situation and responding accordingly.

Becky Lunders, Instructor 

Emotional Intelligence & High Performance

What distinguishes great leaders from simply good ones? The answer: Emotional Intelligence. Emotional Intelligence is the ability to be aware of our own emotions, to be conscious of the emotions of the people around us, and to manage our emotions effectively in professional and personal relationships, even when those relationships become difficult.   According to research, Emotional Intelligence matters twice as much as technical expertise or IQ. Emotional Intelligence accounts for 67% of the abilities necessary for superior performance. And, Emotional Intelligence is the primary determinant of the quality of our relationships, at work and in our personal lives. The great news is that through focused and disciplined practice, we can improve our Emotional Intelligence.   Objectives:  In this workshop, you will get a greater understanding of the impact of Emotional Intelligence on workplace performance. You will learn specific techniques to improve your own Emotional Intelligence, which include:   -building self-awareness  -developing empathy  -effectively managing yourself in relationships   Sarah Kivel

Mindful Leadership

Emotional Intelligence drives mindful leadership. We have become responders and reactors rather than thoughtful or strategic planners. To make complex decisions, we need to be able to think clearly and with intentional focus.  In this workshop, learn mindfulness practices that will improve your focus, clear the mind of clutter, and allow you as a leader to be more productive and creative.

Instructor Sarah Lewis 

Present & Facilitate like a Pro

The confidence to speak in front of a group of people is a highly valuable skill.  This workshop aims to help employees address their fears of public speaking, and gives them the tools to get comfortable being in the spotlight.  We’ll explore the difference between presenting and facilitating and ways they can become proficient at both.

Instructor: Becky Lunders 

Superb Customer Service

Excellent customer service is one of the best retention tools in the business world. People tend to come back to places and individuals who make them feel valued. This workshop explores simple ways to make customers feel good about doing business with you. We’ll discuss how highly engaged employees can impact customer service, along with how that impact will result in new clients.   (can be combined with Lessons from Disney U.)

Becky Lunders, Instructor

English Grammar & Usage

Essential writing skills are critical to the success of any business, agency, and organization. Knowing how to brainstorm, organize, write, and edit a document can impact how clients perceive you and your work. Topics covered include a review of basic grammar, usage errors, and corrections, word choice, active vs. passive writing.   Katherine Adraktas

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